§ 1 General - Scope
The following terms and conditions (AGB) apply to all business between retail clients and Werksvertretungen Lerch GmbH. Each is significant at the time of the contract shall apply in these terms and conditions. As individuals we call consumer according to § 13 BGB.
§ 2 Offer and contract
Our presentation of goods on the Internet or in print media is not an offer but a non-binding invitation to you to order these products from us. Your order of the desired products through our website, via e-mail, fax, mail or telephone is a legally binding offer to conclude a purchase contract. We will confirm receipt of your order immediately. The order confirmation as well as the receipt of an order by phone, make no assumption on our part right business dar. By bringing the goods to dispatch to you, we accept your offer. Please note that the text of the contract relating to your order with us and will not be saved after the contract can not be retrieved.
Upon receipt of an order in our online shop the following rules apply: the consumer makes a binding contractual offer by the success in our internet shop is provided by ordering procedure.
The order involves the following steps:
1) Select the desired goods
2) Confirm by clicking on the button "Add to Cart"
3) examination of the information in your cart
4) pressing the button "Checkout"
5) selection of shipping method and payment method
5) Enter the customer information and / or registration and entry of applicant information (e-mail address and password)
6) Repeated examination and correction of the respective input data. Clicking "Next".
7) Mandatory dispatch of the order by clicking "Complete Order"
The consumer can before the mandatory mailing of the order by operating in the use of his Internet browser included "back" button after checking his details again go to the website where the information of the customers are collected and input errors, rectify or by Closing the Internet browser to cancel the order process. We acknowledge receipt of your order directly through an automatically generated e-mail ("Order Confirmation"). With this we accept your offer.
Storage of the contract text for orders in our internet shop: We will send you the ordering information and our Terms and Conditions by e-mail. The terms and conditions, you can view at any time, even under http://shop.vac-star-shop.de/agb.Your order details are for security no longer accessible over the Internet.
§ 3 Right - Revocation
Withdrawal: You can cancel your contract within 14 days without giving any reasons in text form (eg letter, fax, e-mail) or - if the goods before the deadline expires - by returning the goods. The time limit begins after receipt of this notice in written form, but not before receipt of the goods to the consignee (in case of recurring deliveries of the same type of goods not before receipt of the first partial delivery) and not fulfill our obligations under Article 246 § 2 in connection § 1, paragraph 1 and 2 draft Law as well as our duties according to § 312g, paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. To comply with the Wi-withdrawal period is sufficient to send the revocation or the thing. The revocation must be sent to:
Vac-Star Sales Germany
Werksvertretungen Lerch GmbH
Returns: In the case of an effective withdrawal, the mutually received benefits and any benefits derived (eg interest) surrendered. Can you give us the performance received and benefits (eg benefits), or not to issue or not, or only in deteriorated condition or in part, to the extent you have to pay compensation. For the deterioration and derived benefits, you must pay compensation only if the uses or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. By "testing the properties and functioning" refers to the testing and evaluation of the respective goods, such as it is in our store and customary. Transportable items must be returned at our risk. You have to bear the costs of returning the goods if the goods ordered and if the price of the item to be returned by not exceeding 40 euros, or if you are at a higher price the thing is not at the time of full payment or a contractually agreed part payment provided.Otherwise, the return is free of charge. Not parcel things are picked up.Obligations to reimburse payments must be made within 30 days. The period begins with the declaration of revocation or the thing for us with their receipt.
End of withdrawal
a) To facilitate the return, you can call our customer service (at 07121-67579) or email (at email@example.com) Mondays to Fridays, 8 to 16 clock put together.We will arrange a pickup for you. Alternatively, a dispatch by post is possible. We also ask you politely to refrain from non-free return of the goods as part of your withdrawal. Please note that may arise when choosing an unnecessarily expensive shipping a claim for payment of the difference to a return by mail.
We ask you to certify a copy of the purchase receipt or packing slip or invoice enclosed. In addition, we ask that you prepare the goods, well packed (well protected, as supplied) for pickup or delivery.
b) We hope to understand our foreign customers that we are the costs for return from abroad, regardless of value of goods can not be refunded.
c) We would like to point out that if you return without the original product packaging you have to pay compensation.
d) A revocation pursuant to No. 3 does not exist - where the goods have been manufactured according to customer specifications or clearly tailored to your personal needs were or are not by their nature are suitable for return
e) After receipt and inspection of the returned products from us you will receive the purchase price refunded. Costs for installing and removing the goods and other services / contract services, which you have engaged in connection with the goods from us, a revocation can not be refunded.
f) you have to bear the costs of returning the goods if the goods ordered and if the price returned the case of an amount not exceeding 40 euros, or if you are at a higher price the thing is not the time of withdrawal in return or have provided a contractually agreed part payment. Otherwise, the return is free of charge.
§ 4 Delivery
Unless the product description does not clearly specified otherwise, all items offered by us are available for dispatch. Nevertheless, we must for the items we do not keep in stock, subject to the self-supply. If the consumer has to pay in advance or chosen Paypal, we ship the goods not before receipt of payment. Delivery and performance delays due to force majeure and events that make it difficult or impossible for us to deliver such delaying their own supplies, equipment failure, strikes, lockouts, lack of transportation, administrative orders, etc. are represented by us in any case. If the delay you will be informed immediately. Upon definitive unavailability are already refunded advance payments without delay. If merchandise with obvious damage to the packaging or the contents are delivered, we would like to ask you to reclaim the damage as quickly as possible with the carrier / freight services, if necessary, to refuse to accept, and as soon as possible contact us so that our rights against the true carrier / freight service. Latent defects you share with us as well after their discovery, so that we can abide by our suppliers. Your warranty rights as our customer, of course, remain unaffected.
§ 5 Prices, Free Shipping
All prices are gross prices in EUR and include VAT at 19%. When sending the purchase price is plus shipping costs (the current charges can be found here).Decisive are the valid prices on the order. Unless we send COD, enters the maturity of the purchase price upon receipt of goods.
§ 6 Payments
First The payment is possible in the online shop of COD, Paypal, cash in advance or by invoice. Payment on delivery is possible only for shipping within Germany.We reserve the right to accept in a particular case or exclude certain payment.Please note that when ordering from abroad, the payment "bill" is not possible.
a) Payment on invoice: Unless the order confirmation states otherwise, the net purchase price (without deduction within 8 days from date of invoice) for payment.
b) Payment by cash: The purchase price according to the order confirmation to be paid on receipt of goods plus a cancellation fee that DHL does, from the current 2 €.
c) Payment by Paypal: The purchase price is payable upon successful ordering process for payment.
d) Advance payment: The purchase price is due immediately upon receipt of confirmation of payment, by bank transfer to the account specified in the order confirmation.
e) Payment by Direct Debit: The purchase price is due immediately upon receipt of confirmation of payment, the burden of the account is on the same or next business day. When paying via direct debit, please note that your financial institution for insufficient funds is not obligated to redeem the outstanding amount here. Costs associated with charge backs, which are based on the customer's fault, especially due to lack of coverage accounts, the customer has to bear. Since the process can be done also manually, we also levy a handling charge of € 5.00 per chargeback. Payment by Direct Debit is only available to customers over 18 years. Delivery address and billing address must be identical and within Germany.
Second Off rights the buyer only if his counterclaims have been legally established, undisputed or acknowledged by us.
Third If the buyer defaults on payment, we are entitled to charge default interest from the date when the amount of 1% per month and € 5.00 per reminder reminder fees.
4th Is charged for late payment of a debt collection agency debt collection, the costs resulting from this assignment with the exception of the performance fee shall be borne by the buyer.
5th For complaints of damage in transit, the buyer has no right of retention. When allowed to retain up to their warranty complaints handling 10% of the invoice amount of the purchase that item. Other Withholding of payment is excluded for any reason.
6th In the event that the buyer requested a rental or leasing company to finance the purchase contract will be transferred to the Company until a written confirmation of the financing company.
7th Invoices for spare parts, repairs, installation, transportation, packaging and transport insurance are payable immediately without deduction after receipt of invoice.
§ 7 Retention of title
We retain ownership of the purchased goods until full payment
the purchase price. On execution activities in the reserved goods
us, the customer immediately and hand over the required for intervention
Teaching documents, which also applies to infringements of any other kind
Regardless, the customer has already in advance to the third party to the goods
pointed existing rights.
§ 8 Warranty
We ask that you notify us of obvious defects in the goods within two weeks of receipt in writing. Your warranty rights as our customer, which of course remain unaffected. For new goods purchased from us, we grant a warranty of two years from delivery of the goods. To avoid disputes before they are enforcing your warranty obligation, the rejected goods for examination of the error we make available and that, at our discretion in your home, or by sending us one of us identify third parties. Please contact us by phone to 07121-67579 and from Monday to Friday 8 to 16 clock to agree on how to proceed. Deny your participation so far, we are released from our obligation to guarantee. When the goods supplied by us, mainly sensitive technical equipment you will certainly understand that we apply to defects caused by improper or non-contractual measures, especially during installation, connection, operation or storage stand up not succeeding. Equally void the warranty if unauthorized third parties have not intervened in the goods supplied by us or changes thereto have been made or supplies are used, do not meet the manufacturer specifications of the individual products supplied by us. The same also applies to damages incurred in the operation of products supplied by us together with other devices whose compatibility is not assured. If we separate the components of the goods delivered by us in the way of exchange of repair, we will acquire ownership of the exchanged items. In the event of a subsequent delivery is our house with the entrance of the replacement of equipment on the contractor owners of the exchanged equipment and / or components. We give no guarantees against in the legal sense. Manufacturer warranties remain unaffected
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die Sie hier finden http://ec.europa.eu/consumers/odr/. Verbrauchern haben die Möglichkeit, diese Plattform für die Beilegung ihrer Streitigkeiten zu nutzen.
§ 10 Data Protection
We appreciate your interest in our website and our company. External links to external content while we can, despite careful content control no liability.Protecting your personal data when collecting, processing and use during your visit to our website is important to us. Your data is protected in accordance with legal requirements. Below is information on what data is collected during your visit to our website and how it is used:
First Collection and processing of data: Each visit to our website and each download of a file stored on the website are logged. The storage serves internal system-related and statistical purposes. Recorded: name of the file, date and time of access, amount of data transferred, message about successful retrieval, web browser and requesting domain. Additional personal data is only collected if you provide this information voluntarily, such as a request or registration.
Second Use and disclosure of personal information: Any personal data are made available, we use it only to answer your questions, to execute contracts with you and for technical administration. Furthermore, address and order information for our own marketing and promotional purposes are collected and processed. Your personal data to third parties or otherwise transferred only if it serves the purpose of the contract - in particular the transmission of order data to suppliers - is required, this is needed for billing purposes or if you have previously agreed. You have the right to consent with effect for the future at any time. The deletion of stored personal data if you withdraw your consent to storage, if their knowledge to fulfill the intended purpose of the saving is no longer required or when their storage is inadmissible for other legal reasons. Note: You may use, handle and transmit your personal data for marketing and promotional purposes at any time through an informal notification by mail to Werksvertretungen Lerch GmbH Rhein Strasse 37, D-72768 Reutlingen, or by e-mail to info @ vac-star -shop.de disagree. This does not apply to the data required to process your order. Upon receipt of your objection, we will use to process the relevant data is no longer any purpose other than to process your order, and transmit.
4th Right to information any time you have the right to receive information regarding your personal data, its origin and destination and the purpose of data processing. Information about the stored data, we provide you with firstname.lastname@example.org.
5th etracker: This site uses technologies of etracker GmbH (www.etracker.com) collected data for marketing and optimization purposes. From these data can be saved using an anonymous user profiles. Cookies may be used. Cookies are small text files that are stored locally in the cache of web browser the visitor is stored. The cookies allow the recognition of the web browser. The data collected with respect to subsequent data technologies without the explicit consent of the person concerned is not used to identify a visitor personally and are not aggregated with personal data about the bearer of the pseudonym. The data collection and storage can be revoked at any time with future effect.
6th Facebook: on our website are also references (links) to external social network Facebook. This website is operated solely by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook). The references are part of our website through the Facebook logo or the phrase "Like" marked (it used to be no Facebook plugin).
These references will be followed by a click on the Facebook plugin is activated and your browser provides a direct connection with the Facebook servers.
If you follow while visiting our site, the references and are logged into your personal account on Facebook, the information that you have visited our website, forwarded to Facebook. Visiting the website can assign their Facebook account.
This information is transmitted to and stored on Facebook. To prevent this, you must log out before you click on the link from your Facebook account. The references of the Facebook assigned functions, especially the transmission of information and user data, not by simply visiting our site actively, but only by clicking on the appropriate references.
Purpose and scope of data collection through Facebook, and the local further processing and use of your data as well as your rights and settings found in the protection of your privacy please see the privacy policies of Facebook (http://de-de.facebook.com/privacy/explanation . php).
Safety note: we strive to protect your personal data by taking all technical and organizational possibilities so that they are not accessible to third parties. When communicating by e-mail the complete data security can not be guaranteed, so we recommend sending confidential information by post.